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Language awareness course for front-line staff

Language awareness course for front-line staff

Language awareness course for front-line staff


Language / communication barriers are usually the principal difficulties encountered when delivering services to migrant communities. This short language awareness course explores simple but effective ways of making spoken and written English more understandable to non-native speakers. It is aimed at front-line staff from a variety of public and voluntary service providers. This course is delivered online over a period of two weeks. Participants are invited to download weekly tasks and take part in online forum discussions.


Aims and objectives

1. To raise awareness of language barriers faced by non-native speakers of English.

2. To develop strategies for communicating clearly and effectively with non-native speakers of English.

3. To increase confidence in dealing with people from different language groups.

4. To raise awareness of own practice.

5. To raise awareness of strategies for dealing with language barriers.

6. To provide a forum for the sharing of experience and good practice.


Course dates

The course will take place from 19 April – 2 May 2013.

The course requires approximately 4 - 5 hours per week (at any time to suit) over a period of 2 weeks.



The course is free and funded through the European Social Fund/Highland Council.


Criteria for selection

Places will be limited to 12. Priority will be given to front-line staff in the public and voluntary sector in Highland.

All candidates should have sound ICT skills.


Contact details

To enrol on the course, please complete the application form and return it as soon as possible to Gillian Scott, ESOL Tutor Training Coordinator:


Gillian Scott

The Workers' Educational Association

David Whyte House

57 Church Street


IV1 1DR         Tel: 07851 413276




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